Our Origins
Our journey began in 2017 with a big idea born out of a small necessity. Cygnus emerged as a solution to alleviate a significant challenge faced by a financial/Corporate Services company based in New Jersey. The initial spark of inspiration traveled from NJ to a humble one-room office tucked away in urban Honduras.
Like many companies grappling with cost-cutting measures, our client sought an effective solution. Our CEO proposed a bold move: outsourcing their on-site customer support team beyond the borders of the US. Encouraged by the client's response, our CEO took up the challenge, birthing Cygnus.
With ambition fueling our growth, a modest team of seven dialers crammed into a single office laid the foundation for what would soon burgeon into a multinational entity. Rapid expansion followed suit, with our team swelling to twenty within a month, many of whom remain integral to the company to this day.
As time marched on, various facets of our client's operations migrated from in-house to our outsourcing services. What began with supervisors and support staff eventually encompassed their entire back office. Today, our client retains only their management in-house, a testament to the trust and efficiency of our services.
In the present day, Cygnus has transcended borders, expanding operations to Ethiopia, Guatemala and South Africa. Our once modest team of seven has blossomed into a multicultural workforce of over 200 employees. While we continue to provide tailored solutions to our original client, our services now extend to multiple clients across diverse markets.
